These agents operate primarily through written interfaces—chatbots, dashboards, or web-based prompts.
Interfaces: Chat widgets, Slack bots, web forms, email
Use Cases:
- AI customer support agents
- Data analysis agents in BI tools
- Internal assistants for HR or IT
These agents interact through spoken language, providing a hands-free, natural interface for users.
Interfaces: Phone systems, smart devices, mobile apps, IVR systems
Use Cases:
- AI receptionist or call routing agents
- Voice assistants for field workers (e.g., logistics, healthcare)
- Real-time voice-to-action systems for customer support
These agents coordinate tools, APIs, and other agents to complete complex workflows end-to-end with minimal human intervention.
Interfaces: Background services, integrated dashboards, workflow builders
Use Cases:
- Automated sales pipelines (CRM updates, email follow-ups, meeting scheduling)
- Order fulfillment and logistics coordination
- Document generation and contract management systems
Data Analyst Agents
Query databases, generate reports, summarize trends, and even interact with dashboards in natural language.
Agents for Business Operations
Automate tasks like email triage, customer onboarding, internal documentation, and scheduling.
Customer Support Agents
Context-aware agents trained on your documentation, CRM, and chat history to provide personalized, 24/7 support.
Sales & Marketing Agents
Agents that analyze leads, score prospects, automate email sequences, and surface insights from CRM and social media data.
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